Senior Cloud Engineer / Cloud Solutions Specialist (LATAM)
Engineer
|
LATAM - Remote
|
Full-Time
The Opportunity
Matilda Cloud is one of the most consequential platforms being built in cloud right now. We help enterprises do what most of them know they need to do but cannot figure out how to do well: assess complex multi-cloud estates, migrate workloads without breaking the business, modernize what is worth modernizing, and run all of it with intelligence baked in. Our platform pairs machine learning with real-time operational data to automate work that has historically required armies of consultants and months of risk.
We are looking for a hands-on Senior Cloud Engineer / Cloud Solutions Specialist to be the technical face of Matilda Cloud across Latin America. This is the person who onboards our customers, tailors our solutions to their environment, and actually implements our products in the field. You will pair deep DevOps expertise with the customer instincts to translate complex technology into clear business value — in Portuguese, Spanish, and English.
You will be the primary technical point of contact for LATAM clients: leading implementation discussions, running demos, resolving technical issues, and staying in the seat through the work that decides whether a deployment succeeds. When something needs solving, you are the person the customer looks to.
Why This Role Is Different
Most engineering roles keep you behind the customer. This one puts you in front of them. At Matilda Cloud you own the technical relationship end to end — you master the platform, lead the technical conversation, do the automation yourself, and are the calm, credible presence customers rely on when their operations are on the line.
You will work directly with enterprise customers and hyperscaler and SI partners across the region, partnering with development, product, and customer success rather than sitting behind them. That level of ownership is rare — and it is exactly how our best engineers grow fast.
What You'll Own
Customer-Facing Technical Delivery
Serve as the primary technical point of contact for LATAM clients, communicating fluently in Portuguese, Spanish, and English across written and spoken technical conversations.
Master the Matilda Cloud application stack — how it functions and where it accelerates the work — and deliver customer demos and platform overviews with confidence.
Lead technical discussions with partners and customers: communicate implementation prerequisites, guide installations, and build reports using the Matilda Cloud software.
Establish and maintain strong customer relationships as the primary point of contact, running regular reviews to assess needs and make progress visible.
Implementation & Automation
Onboard customers and customize Matilda Cloud solutions to fit their environment — you are the person who implements our products.
Apply strong DevOps practice across at least two of the cloud providers we integrate with — AWS, Azure, OCI (Oracle), and GCP.
Work hands-on with Kubernetes, Infrastructure as Code (particularly Terraform), and CI/CD pipelines to deploy cleanly and repeatably.
Automate the ad hoc work every real engagement demands using Bash, PowerShell, Python, and Terraform.
Issue Resolution & Escalation
Partner with subject matter experts, developers, and customers/partners to resolve technical issues across the engagement lifecycle.
Proactively identify, track, and escalate issues to the right resources or managers so nothing stalls silently — knowing when to escalate is a strength, not a weakness.
Project & Relationship Management
Manage projects for assigned customers, maintaining accurate statuses in our Salesforce CRM.
Multitask across multiple customer engagements simultaneously without dropping quality.
Bring insights from the field back to product and engineering to sharpen how the next deployment goes.
Who You Are
A hands-on cloud engineer — you have implemented real solutions and have the scars and the wins to show for it.
Multi-cloud fluent — you are credible across at least two of AWS, Azure, OCI, and GCP, and can reason about when to use which.
An automation-first thinker — your instinct is to codify with Terraform and script the toil away, not click through a console.
A strong communicator in Portuguese, Spanish, and English — you can hold a technical conversation with a customer's architects and explain a plan to their leadership in the same call.
Customer-obsessed and high-agency — you take ownership, tell the truth about risk, and do not wait to be asked.
Calm under pressure — customer escalations bring out your best, not your worst.
What You Bring
Required
3+ years of experience as a Cloud Solutions Specialist, System, or Cloud Engineer in cloud / SaaS environments.
Fluency in Portuguese, Spanish, and English — written and spoken — for technical communications.
Strong understanding of cloud technologies across two or more major providers: AWS, Azure, OCI (Oracle), or GCP.
Hands-on experience with Kubernetes and container technologies (Docker), Infrastructure as Code (particularly Terraform), and CI/CD pipelines.
Strong scripting background across Bash, PowerShell, Python, and Terraform.
Excellent written and verbal communication skills in all required languages, with an analytical mindset and experience using a CRM and customer success tools.
Proven ability to multitask and manage multiple customer engagements simultaneously in a fast-paced, evolving environment.
Located in Latin America (Mexico or Brazil preferred) and eligible to work without sponsorship; available for regional travel.
For remote work: a stable, high-bandwidth internet connection to ensure reliability on customer and partner calls.
Preferred
Cloud certifications across AWS, Azure, GCP, or OCI.
Network and general server administration knowledge.
Experience partnering closely with development, product, and customer success teams in a delivery capacity.
Exposure to modern AI-assisted engineering and troubleshooting workflows.
Why Matilda Cloud, Why Now
Joining Matilda Cloud means joining a company at an inflection point — with the technology, the vision, and the team. Now we are building the field engineering force that makes the platform's promise real across LATAM.
Competitive compensation and inclusive benefits. A remote-first role serving the Latin American market, working directly with enterprise customers and partners. A supportive, innovation-driven culture that treats field engineers as the people who make the platform's promise real — because you are.
How to Apply
Send your resume to careers@matildacloud.com. If you are passionate about leveraging your cloud technology expertise to support customers across the LATAM market, we want to hear from you.
Matilda Cloud is an equal opportunity employer. We celebrate diversity, we welcome people from every background and lived experience, and we are committed to building an inclusive environment where every employee can do the best work of their career.
Senior Cloud Engineer / Cloud Solutions Specialist (LATAM)
Engineer
|
LATAM - Remote
|
Full-Time
The Opportunity
Matilda Cloud is one of the most consequential platforms being built in cloud right now. We help enterprises do what most of them know they need to do but cannot figure out how to do well: assess complex multi-cloud estates, migrate workloads without breaking the business, modernize what is worth modernizing, and run all of it with intelligence baked in. Our platform pairs machine learning with real-time operational data to automate work that has historically required armies of consultants and months of risk.
We are looking for a hands-on Senior Cloud Engineer / Cloud Solutions Specialist to be the technical face of Matilda Cloud across Latin America. This is the person who onboards our customers, tailors our solutions to their environment, and actually implements our products in the field. You will pair deep DevOps expertise with the customer instincts to translate complex technology into clear business value — in Portuguese, Spanish, and English.
You will be the primary technical point of contact for LATAM clients: leading implementation discussions, running demos, resolving technical issues, and staying in the seat through the work that decides whether a deployment succeeds. When something needs solving, you are the person the customer looks to.
Why This Role Is Different
Most engineering roles keep you behind the customer. This one puts you in front of them. At Matilda Cloud you own the technical relationship end to end — you master the platform, lead the technical conversation, do the automation yourself, and are the calm, credible presence customers rely on when their operations are on the line.
You will work directly with enterprise customers and hyperscaler and SI partners across the region, partnering with development, product, and customer success rather than sitting behind them. That level of ownership is rare — and it is exactly how our best engineers grow fast.
What You'll Own
Customer-Facing Technical Delivery
Serve as the primary technical point of contact for LATAM clients, communicating fluently in Portuguese, Spanish, and English across written and spoken technical conversations.
Master the Matilda Cloud application stack — how it functions and where it accelerates the work — and deliver customer demos and platform overviews with confidence.
Lead technical discussions with partners and customers: communicate implementation prerequisites, guide installations, and build reports using the Matilda Cloud software.
Establish and maintain strong customer relationships as the primary point of contact, running regular reviews to assess needs and make progress visible.
Implementation & Automation
Onboard customers and customize Matilda Cloud solutions to fit their environment — you are the person who implements our products.
Apply strong DevOps practice across at least two of the cloud providers we integrate with — AWS, Azure, OCI (Oracle), and GCP.
Work hands-on with Kubernetes, Infrastructure as Code (particularly Terraform), and CI/CD pipelines to deploy cleanly and repeatably.
Automate the ad hoc work every real engagement demands using Bash, PowerShell, Python, and Terraform.
Issue Resolution & Escalation
Partner with subject matter experts, developers, and customers/partners to resolve technical issues across the engagement lifecycle.
Proactively identify, track, and escalate issues to the right resources or managers so nothing stalls silently — knowing when to escalate is a strength, not a weakness.
Project & Relationship Management
Manage projects for assigned customers, maintaining accurate statuses in our Salesforce CRM.
Multitask across multiple customer engagements simultaneously without dropping quality.
Bring insights from the field back to product and engineering to sharpen how the next deployment goes.
Who You Are
A hands-on cloud engineer — you have implemented real solutions and have the scars and the wins to show for it.
Multi-cloud fluent — you are credible across at least two of AWS, Azure, OCI, and GCP, and can reason about when to use which.
An automation-first thinker — your instinct is to codify with Terraform and script the toil away, not click through a console.
A strong communicator in Portuguese, Spanish, and English — you can hold a technical conversation with a customer's architects and explain a plan to their leadership in the same call.
Customer-obsessed and high-agency — you take ownership, tell the truth about risk, and do not wait to be asked.
Calm under pressure — customer escalations bring out your best, not your worst.
What You Bring
Required
3+ years of experience as a Cloud Solutions Specialist, System, or Cloud Engineer in cloud / SaaS environments.
Fluency in Portuguese, Spanish, and English — written and spoken — for technical communications.
Strong understanding of cloud technologies across two or more major providers: AWS, Azure, OCI (Oracle), or GCP.
Hands-on experience with Kubernetes and container technologies (Docker), Infrastructure as Code (particularly Terraform), and CI/CD pipelines.
Strong scripting background across Bash, PowerShell, Python, and Terraform.
Excellent written and verbal communication skills in all required languages, with an analytical mindset and experience using a CRM and customer success tools.
Proven ability to multitask and manage multiple customer engagements simultaneously in a fast-paced, evolving environment.
Located in Latin America (Mexico or Brazil preferred) and eligible to work without sponsorship; available for regional travel.
For remote work: a stable, high-bandwidth internet connection to ensure reliability on customer and partner calls.
Preferred
Cloud certifications across AWS, Azure, GCP, or OCI.
Network and general server administration knowledge.
Experience partnering closely with development, product, and customer success teams in a delivery capacity.
Exposure to modern AI-assisted engineering and troubleshooting workflows.
Why Matilda Cloud, Why Now
Joining Matilda Cloud means joining a company at an inflection point — with the technology, the vision, and the team. Now we are building the field engineering force that makes the platform's promise real across LATAM.
Competitive compensation and inclusive benefits. A remote-first role serving the Latin American market, working directly with enterprise customers and partners. A supportive, innovation-driven culture that treats field engineers as the people who make the platform's promise real — because you are.
How to Apply
Send your resume to careers@matildacloud.com. If you are passionate about leveraging your cloud technology expertise to support customers across the LATAM market, we want to hear from you.
Matilda Cloud is an equal opportunity employer. We celebrate diversity, we welcome people from every background and lived experience, and we are committed to building an inclusive environment where every employee can do the best work of their career.