Technical Account Manager – EMEA

About Matilda Cloud:

Matilda Cloud is a pioneering force in cloud computing solutions, recognized globally for our innovative technology and premium service. Our mission is to empower businesses through transformative cloud solutions, enabling them to achieve unprecedented growth and efficiency.

Position Overview:

As a Technical Account Manager at Matilda Cloud, you will play a critical role in ensuring customer satisfaction, retention, and long-term success. You will develop strong relationships with our customers, understand their needs, and ensure they realize maximum value from our solutions. The ideal candidate will be fluent in German and English, and skilled at engaging with both technical and business stakeholders across the EMEA region.

Key Responsibilities:

• Understand how the Matilda Cloud application stack functions and be able to provide customer demos and overviews.

• Lead technical discussions with our partners and customers to help communicate implementation pre-requisites, guide installations and create reports using the Matilda Cloud software.

• Partner with internal Subject Matter Experts and the Customers / Partners to resolve any technical issues.

• Establish and maintain strong customer relationships as the primary point of contact.

• Manage projects for assigned customers, including creating and maintaining project plans, timelines, and resources.

• Lead customer and partner calls, ensuring effective communication and driving progress.

• Document and track all project-related discussions, maintaining detailed notes and providing timely follow-up communications.

• Proactively identify, track, and escalate issues to appropriate resources or managers to ensure resolution.

• Conduct regular customer reviews to assess needs, resolve challenges, and uncover opportunities for growth.

• Collaborate with cross-functional teams (Sales, Product, Technical Support) to deliver a seamless customer journey.

• Bring in subject matter experts when needed to ensure customer success.

• Monitor and report on customer success metrics, adjusting strategies as needed to meet targets.

• Advocate for customer needs internally, influencing product development and service offerings.

Qualifications:

• Fluency in German and English.

• System or Cloud Engineer Experience is required.

• Strong understanding of cloud technologies (e.g., AWS, Azure, Oracle Cloud, Google Cloud) and container technologies (e.g., Docker, Kubernetes).

• Network and general server administration knowledge is a plus

• Excellent written and verbal communication skills in all required languages.

• Minimum 3+ years of experience working as a TAM (Technical Account Manager), CSM (Customer Success Manager), or Account Manager in cloud/SaaS environments.

• Proven ability to multi task and manage multiple customer engagements simultaneously.

• Analytical mindset with experience using CRM and customer success tools.

• Ability to work in a fast-paced, evolving environment.

• For remote roles: must have a stable, high-bandwidth internet connection to ensure reliability on customer and partner calls.

• Cloud certifications (AWS, Azure, GCP, OCI) are a plus.

Why Join Matilda Cloud?

Matilda Cloud offers a competitive compensation package, inclusive benefits, and a vibrant, supportive work culture. We are dedicated to innovation and quality, providing opportunities for professional growth and meaningful contributions to the cloud computing field. 

Apply Now:

If you are passionate about leveraging your cloud technology expertise to support customers across the EMEA market, we invite you to apply. Join Matilda Cloud to be at the forefront of delivering transformative cloud solutions across the region. Please send email to careers@matildacloud.com.